Application Support Analyst Bournemouth , Full-time in office 35,000, 25 days holiday, Pension Scheme, Healthcare Scheme, Free Parking and moreAre you looking to step up your IT support career in a growing tech-driven business? We''re hiring a L2 Service Desk Agent / Application Support professional to join our fast-paced, innovative fulfilment company as we continue to scale across the UK, Europe, and the US. About the Role You''ll be a key part of our internal Application Support team, acting as the first point of contact for users of our bespoke systems. From resolving day-to-day user issues to collaborating with DevOps and development teams, your work will ensure smooth operations across a global logistics and e-commerce platform. What You''ll DoProvide 2nd line support to users of our in-house applicationsInvestigate, test, and escalate defects to technical teamsOwn and manage the Jira Service Desk ticketing systemTranslate technical issues into clear guidance for end-usersCollaborate across teams to maintain a strong knowledge baseDeliver excellent support and drive improvements in how we work What We''re Looking ForExperience in an application support or service desk environmentGreat customer service and communication skillsStrong problem-solving ability and willingness to learnExperience with Jira, bespoke enterprise systems, or Office 365SQL or MySQL knowledge is highly desirableExposure to PHP, cloud systems, or ITIL practices is a plus Why You Should ApplyJoin a h