Job Title: Customer Service ManagerLocation: Leeds, LS16 (Horsforth)Salary: 35,000- 40,000 (DOE)Role OverviewLead and manage customer service and order processing functions to ensure a high-quality customer experience, accurate order handling and efficient day-to-day operations. The role focuses on team leadership, performance management and continuous improvement across service and operational processes.Key ResponsibilitiesLead and develop customer service and order processing teams (including offshore)Ensure high service standards, timely responses and effective issue resolutionOversee accurate and efficient order and quote processingManage KPIs, team performance and continuous improvement initiativesAct as escalation point across customer service, sales and operationsDrive process efficiency, communication and cross-team alignmentKey RequirementsExperience managing customer service or operational teamsStrong leadership, communication and organisational skillsAbility to manage high workloads and competing prioritiesCustomer-focused with strong problem-solving abilityExperience with CRM/order systems (offshore exposure beneficial)Key KPIsResponse times and service levelsCustomer satisfaction (e.g. NPS)Order accuracy and efficiencyTeam performance and engagement Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.