Overview

Annual salary: up to £27,078.00. Location: Milton Keynes. Contract: Full Time Permanent. Salary up to £27,078 per annum. 42.5 hours per week (8-5 Monday - Friday).We are the largest provider of repairs and maintenance, and regeneration services across the UK. Mears provide tailored rapid-response and planned maintenance services through partnering arrangements with more than 70 local authorities, Arm’s Length Management Organisations and Housing Associations.About the Role

We are seeking a Customer Success Advisor to join our team in Milton Keynes. In this role, you’ll support our social housing contract by delivering excellent service and customer care through our dedicated local teams. This is a contract where collaboration and community impact are key. As a Customer Success Advisor, you will be a positive representative of Mears, working closely with both the operational team and our customers on a daily basis. You’ll provide front-facing support and advice, ensuring proactive communication. With the customer at the heart of everything we do, you’ll help us meet the needs of our business, clients, and the local community.Day to Day duties

Be the first point of contact for complaints across all channels of communicationResolve queries, diagnose situations, and process requests with care and accuracyUse our bespoke system to log and manage customer interactionsProvide admin support for Customer and Communications tasksMeet service level agreements and performance targetsBuild strong relationships across the businessCreate satisfaction by exceeding expectationsRole Criteria

Experience in Complaint handlingA natural communicator with great interpersonal skillsCalm under pressure, with a sharp eye for detailAdaptable, empathetic, and customer-focusedConfident using new systems and multitasking effectivelyPassionate about making a difference in diverse communitiesGood communication skills written and verbalBasic knowledge of housing maintenance and call centre environments desirable but not essentialQualifications

NVQ or GCSEs in Maths and English (Pass)Benefits we can offer you

25 days annual leave plus bank holidaysAnnual Mears Fun Day - a large thank you from the Executive team for all the hard workVolunteering Leave - Mears supports employees to undertake paid volunteering in the communityStaff perks with Mears Rewards - discounts of up to 10% on weekly groceries, holidays, eye test vouchers, Share save scheme, plus much moreFamily friendly policiesAll our roles require candidates to have the entitlement to work within the UK. Mears does not currently offer visa sponsorship.To drive a Mears vehicle, you must be aged over 21, have held your licence for over 3 months and have less than 9 points.Candidates should be aware that all our roles are subject to relevant Background, Identity and Security checks before commencement of employment.Apply below or to discuss your application further; contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)If you need any help with your application process, we are here to support you. We will be accessible every step of the way.At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive. We are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS). We also hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.

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