ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a ITSM Test Manager on a contract basis. The successful candidate will be working with a Telecoms end client across various projects.Key Responsibilities: Test Planning and Design: Develop and review test scenarios, scripts, and data sets for ServiceNow modules (e.g., ITSM, FSM). Create detailed UAT and ORT test plans aligned with business and technical requirements.Test Execution: Execute UAT and ORT test cycles to validate ServiceNow workflows, integrations, and custom functionalities. Conduct regression testing and record test outcomes accurately.Defect Tracking and Resolution: Identify, log, and manage defects using Azure DevOps. Work collaboratively with development teams, business analysts, and stakeholders to ensure timely resolution and retesting.Operational Readiness Assurance: Verify deployment readiness by assessing failover, disaster recovery (DR), and support documentation. Ensure solutions meet defined performance, compliance, and security criteria.Continuous Improvement and Automation Support: Partner with the test automation team to develop and maintain regression test packs that support ongoing releases and platform upgrades.Stakeholder Collaboration: Communicate testing progress, risks, and results effectively to project managers, developers, and business users. Provide recommendations for quality and process improvements.Key Ski