Dynamics 365 Fandamp;SCM Functional Consultant Hybrid - Harrow | Permanent | Competitive Salary + BenefitsA leading global technology solutions provider is looking for a Dynamics 365 Fandamp;SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance andamp; Operations, and partnering with vendors on deeper technical issues, releases, and deployments.You''ll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.What you''ll be doingProvide day-to-day support for Dynamics 365 Fandamp;O, managing incidents, service requests, and user queries.Escalate and coordinate with managed service partners for advanced issues (L3/L4).Create and maintain internal knowledge base content and training materials.Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.Participate in governance and change management processes (CAB).What you''ll needProven experience supporting Dynamics 365 Fandamp;O (or AX 2012) in a global environment.Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets.Familiarity with ITSM tools suc