Field Based - Bristol/Swindon/CardiffWith our headquarters in central Birmingham and teams across the UK, we''re a business built on collaboration. From operations to marketing to finance, our people work together to keep things moving and keep improving. We invest in our people, our tech, and how we work - because getting those right drives better outcomes for our clients, customers, and each other.What you''ll be doingNo two days are the same, but the tasks below offer a glimpse of what to expect. If you don''t meet every point but believe you have the skills to succeed, we encourage you to apply.Respond promptly to client and resident enquiries, providing timely updates on outstanding issuesOversee all health, safety and compliance requirements across your portfolioCarry out regular site inspections to maintain standards and ensure complianceManage contractors to deliver high-quality, cost-effective servicesPrepare accurate annual budgets for each developmentAttend resident meetings, including occasional out-of-hours sessionsLead client relationship management across assigned sites as the primary point of contactDeliver exceptional customer service with a professional, solutions-focused approachHandle all enquiries in line with the Centrick Customer Service CharterSupport day-to-day departmental operations in line with Director guidanceContribute to team meetings with ideas that drive process and service improvementsWhat you need to succeedATPI qualified, with progression