Job Title: Technical Major Incident Manager (Contract) Location: London, UK (Hybrid - 3 days onsite) Duration: 6-month rolling contract (up to 18 months) Engagement: Circa £500 p/d PAYEWe are seeking an experienced Technical Major Incident Manager (VP-level contractor) to lead the end-to-end management of high-severity incidents within a complex, enterprise-scale technology environment. This is a critical role focused on driving service restoration, managing senior stakeholders, and ensuring operational resilience across a global organisation.Key Responsibilities:Lead and command major technology incidents across infrastructure, applications, cloud, networks, and third partiesEstablish clear incident governance including roles, bridge calls, and communication structuresCoordinate technical teams and vendors to drive rapid service restoration and remove blockersProvide clear, Real Time updates and executive-level communications during incidentsAssess business impact, operational risk, and potential security exposure; escalate where requiredMaintain accurate documentation of timelines, decisions, risks, and actionsManage senior stakeholders across technology and business functionsSupport Problem and Change Management processes, including post-incident reviewsEnsure seamless handover of incidents across global teams (follow-the-Sun model)Skills andamp; Experience Required:Proven experience leading major incidents in large-scale, 24/7 environmentsStrong understanding of modern in