Job Title: Sales Manager – Contact Centre 
Location: Banbury (Office Based) 
Salary: Competitive (DOE) + Bonus 
Job Type: Full Time, Permanent 

About the Role 

We’re looking for a driven and results-focused Sales Manager to lead contact centre sales teams across a range of B2B and B2C campaigns. 

This is a hands-on role, managing performance through Team Leaders and Advisors, ensuring targets are achieved while maintaining a strong focus on customer experience. 

You’ll play a key role in driving sales performance, improving conversion rates, and supporting the growth of a fast-paced, multi-client environment. 

Key Responsibilities 

• Lead and manage contact centre sales teams through Team Leaders  

• Drive performance across KPIs including revenue, conversion and activity  

• Support and coach Advisors to maximise sales performance  

• Monitor and improve pipeline, productivity and conversion rates  

• Work closely with clients, providing updates and performance insights  

• Analyse MI and performance data to identify trends and improvements  

• Ensure quality, compliance and customer standards are maintained  

• Support recruitment, onboarding and training of new sales staff  

• Contribute to campaign optimisation and continuous improvement  

Requirements 

• Minimum 6 months’ experience in a Sales Manager or similar leadership role  

• Experience within a contact centre or high-volume sales environment  

• Strong understanding of sales KPIs and performance management  

• Commercially aware with a target-driven mindset  

• Confident working with data, reporting and performance metrics  

• Experience managing or mentoring team members  

Skills 

• Strong leadership and coaching ability  

• Excellent communication skills  

• Results-driven and highly motivated  

• Customer-focused approach  

• Organised and able to work in a fast-paced environment  

What You’ll Get 

• Competitive salary (DOE) + bonus   

• Career progression within a growing business  

• Supportive and high-energy team environment  

If you’re a motivated sales leader looking to take the next step in your career, we’d love to hear from you