The Role: As we accelerate our digital-first strategy, robust, reliable, and secure IT operations are more critical than ever. We re looking for a dynamic and visionary Head of IT Operations to lead the charge. Reporting directly to the IT Director, you ll be the senior custodian of live services, infrastructure, and end-user computing across the enterprise. This is a high-impact leadership role where you ll own the operational landscape from incident response and capacity planning to supplier performance and cyber resilience. Your mission? To ensure technology consistently enables business growth, regulatory compliance, and an outstanding colleague experience. What You ll Be Doing: As Head of IT Operations, you ll shape and sustain a high-performance IT environment that delivers secure, reliable, and business-aligned services. Your key responsibilities will include: • Driving Operational Excellence: Ensure IT systems run optimally, on time, and within budget delivering seamless support to internal teams and external customers. • Future-Proofing Technology: Lead the evolution of IT capabilities with scalable, resilient platforms that support long-term growth. • Capacity Planning and Service Quality: Own service performance metrics and embed proactive capacity planning across infrastructure and services. • Proactive Issue Resolution: Lead root-cause analysis, implement preventive controls, and champion continuous service improvement. • Service Management Governance: Overse