Job Title: Freight ForwarderLocation: NewtownabbeyDepartment: Logistics / Supply ChainReports To: Operations Manager / Logistics ManagerWorking hours: Monday to Friday 9am-5pmSalary: from £30,000 (dependant on experience)OverviewWe are seeking a highly organised and proactive Freight Forwarder to coordinate the efficient movement of goods across domestic and international supply chains. The ideal candidate will manage end-to-end shipment processes, liaise with carriers and customers, and ensure all documentation is accurate and compliant with global regulations.Key ResponsibilitiesShipment CoordinationArrange and manage shipments.Coordinate with carriers, hauliers, airlines, and shipping lines to secure bookings.Monitor cargo movements and provide customers with timely updates.Customer ServiceAct as the main point of contact for clients, providing professional communication and problem-solving support.Prepare quotations, handle rate requests, and offer transport solutions tailored to customer needs.Manage expectations around delivery times, delays, or issues.Documentation and CompliancePrepare and process all required shipping documentation.Ensure compliance with import/export regulations, trade agreements, and customs requirements.Maintain accurate records according to company and legal standards.Operational AdministrationCreate job files, input data into freight management systems, and maintain internal systems.Verify charges, check supplier invoices, and support billing ac