Job Title: Microsoft Dynamics CRM Business AnalystLocation: Remote (with client site visits as required) Salary: 55k - 65k per annum DOEOverviewA Microsoft Solutions Partner is seeking an experienced Business Analyst to support the delivery of high-quality CRM solutions, primarily within the Not-for-Profit (NFP) sector. The successful candidate will collaborate with consultants, developers, and project managers to gather and analyse requirements, optimise processes, and ensure CRM implementations deliver real business value.Key ResponsibilitiesGather and document functional and non-functional requirements through workshops and stakeholder meetings.Translate requirements into user stories, epics, and features for agile project delivery.Analyse and improve business processes to drive efficiency and effectiveness.Work closely with technical teams to design, configure, and support CRM solutions (primarily Microsoft Dynamics 365).Manage stakeholder relationships, supporting project planning, testing, and delivery.Conduct process mapping and document "As-Is" and "To-Be" workflows.Support testing, UAT, and end-user training to ensure successful adoption and system performance.Candidate ProfileEssential Experience:Proven experience as a Business Analyst in CRM or ERP implementation environments.Hands-on experience with Microsoft Dynamics 365 or similar CRM platforms.Strong stakeholder management, communication, and analytical skills.Familiarity with Agile or Waterfall delivery method