Overview

Equans is a renowned energies and services contractor and a proud member of the Bouygues global industrial group. Our expertise spans the design, construction, and maintenance of buildings and critical infrastructure worldwide. We currently have an exciting opportunity for a full-time Helpdesk Operator (Nights) to join our Facilities Management team at West Middlesex University Hospital in Isleworth. This is a permanent night role, 40 hours per week from 21:00 to 05:00, Monday to Friday.The role

To provide a professional Helpdesk service to the Hospital and Equans EandS contractsTo receive calls in hours and out of hours with a professional mannerTo support the planned maintenance programme by printing off job dockets and returning to the system when completeTo provide a professional approach towards customers and their needsTo provide administration support to the departmentWorking nights 40 hours per week from 21:00 to 05:00, Monday to Friday with a one hour paid breakThe person

Must have experience of providing excellent customer service, ideally on a helpdeskExcellent communication skills, both oral and writtenAble to work as part of a team and autonomouslyMust have good IT skills (able to use Microsoft Office and management systems)Well organised and able to prioritise workloadAbility to multi-task in a busy work environmentKnowledge of a CAFM system (Maximo) desirableOur benefits

Generous holiday allowanceCompany share scheme2 paid volunteering days a yearCycle to work schemeSeason ticket loanEmployee assistance programmeWho we are

Equans is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros. In the UK and Ireland, Equans provides technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district and embedded energy and decentralised renewables. Our 13,500 UK and Ireland employees combine these activities to help businesses, public sector organisations and government embrace the energy transition towards net zero and the digital and industrial transitions that are redesigning the way we move, work and live. Equans is a Bouygues group company.What’s next

If this role is of interest, please click below to register, apply, and track your progress. A member of our Resourcing Team will review your application and be in touch.We are committed to delivering a culture where everyone’s voice is heard and supported. Diversity and inclusion are at the core of what we do. You’ll find a welcoming and open workplace where you’re supported to be your true self. You’ll also have access to our employee networks including WiE, RISE, LGBTQI+, Working Parents, Veterans and Reservists, Green Network, YPN and our Disability Network. For this role you must have evidence of the right to work in the UK. We are not able to offer relocation assistance. Some roles may require a Disclosure check, as noted in the role requirements. Our Resourcing Team handles all enquiries; agency involvement is not required.

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