Customer Experience Officer £27,227 per annum (depending on experience) Edinburgh - Flexible within Scotland. Home-based, blended or fully office based (from our office in Edinburgh) The role We re looking for a passionate and proactive Customer Experience Officer to join our Services Delivery team. This is an exciting opportunity for someone who thrives on improving customer journeys, coaching others, analysing performance and driving service excellence. At Energy Saving Trust, we re working to address the climate emergency by helping people and organisations reduce carbon emissions and make sustainable energy choices. In this role, you ll play a key part in ensuring customers across Scotland receive a consistent, high-quality experience. You ll work closely with advisors and managers to improve service standards through coaching, training, quality monitoring and continuous improvement initiatives. If you enjoy developing people, spotting opportunities to improve processes and creating positive customer outcomes, we d love to hear from you. The team You ll be joining a supportive and collaborative Services Delivery team that s passionate about delivering outstanding customer experiences and helping households across Scotland access trusted energy advice and support. The team works at the heart of Energy Saving Trust s mission, supporting customers through meaningful conversations that help people reduce energy costs, improve energy efficiency and make more sustainable