Join us at Barclays as a Specialist Customer Service Advisor within our mortgage department and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you''ve supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You''ll be the friendly first point of contact for our mortgage customers over the phone, offering guidance and support with every interaction.Key skills for success in this role include:Excellent Verbal and Written Communication - Able to analyse, interpret and convey complex information clearly and professionally across various channels.Thrives Under Pressure - Demonstrates resilience and efficiency in high-paced, demanding environments whilst taking back-to-back customer calls.Conflict Resolution and Problem Solving - Skilled in active listening to identify and implement effective solutions with diplomacy and tact.Advanced Digital Literacy - Proficient in multitasking whilst using a range of computer systems, software, and digital tools to support daily operations.As part of our Customer Care team, you''ll with a competitive salary of £27,500. On top of that, you''ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we''ll ensure y