We re recruiting on behalf of a well-established manufacturing company based in Brierley Hill who are looking for an experienced Information Technology and Operations Specialist. This role is key to driving continuous improvement across warehouse operations through the effective use of IT systems and digital tools with a focus on improving accuracy, speed, and cost efficiency to support long-term business growth. Key Responsibilities Warehouse Operations Streamline daily warehouse activities (inventory management, shipping, receiving, and order fulfilment) through the use of IT and process improvement. Implement best practices to enhance safety, accuracy, and operational efficiency. Analyse operational data to identify areas for cost reduction and opportunities for digital transformation. Monitor and report on key KPIs such as inventory accuracy, order cycle time, and perpetual inventory performance. Manage consumables and oversee maintenance of warehouse equipment (e.g. forklifts, conveyors, scanners). IT and Infrastructure Support Provide day-to-day support for IT hardware and systems used in both warehouse and office environments (barcode scanners, printers, networks, telecommunications, etc.). Liaise with external IT vendors for system maintenance and troubleshooting. Be available for out-of-hours support in emergencies or planned maintenance. Track and maintain IT assets and infrastructure, including the company phone system (Mitel). Maintain and re