The RoleThe Law Society is the membership body for the legal profession. Our members are at the heart of what we do, and we''re committed to providing ongoing support, training and events to assist them in their careers.The Support Centre is at the forefront of the organisation and will see you liaise with both the public and the profession managing high call volumes and responding to queries that arise via online mediums.This is a busy and varied role working as part of a supportive and helpful team who adopt the values of the Law Society and care about the service they provide.As Customer Service Officer you will be the first port of call for anyone wishing to speak to the Law Society, directing calls across the organisation you will be a polite and well-mannered individual with a proven background of working in a high-volume customer service environment.If you have a positive attitude, helpful nature and want to join an organisation that offers a wonderful benefits package, this could well be the role for you.This role is fixed-term for 12 months.What we''re looking forYou will have demonstrable customer/member handling experience.You will have proven experience of providing a high-quality service to a range of customers coupled with the ability to apply logic and common sense when analysing problems.You also will have strong organisational, administrative and IT skills as well as excellent communication skills, both written and oral, including negotiation techniques.What'