The Senior Support Consultant will provide expert technical support and solutions for clients within the Technology and Telecoms industry. This role is based in Birmingham and requires a strong understanding of technology systems and customer-focused problem-solving skills.Client DetailsOur client is a well-established medium-sized organisation within the Technology and Telecoms sector. They specialise in delivering innovative and reliable technology solutions to their customers, ensuring high standards of service and technical expertise.DescriptionProvide advanced technical support to clients, addressing and resolving complex issues effectively.Collaborate with internal teams to identify and implement solutions for customer challenges.Monitor and maintain system performance to ensure reliability and efficiency.Document and update technical processes, procedures, and troubleshooting guides.Assist in the deployment and configuration of software and hardware systems.Analyse and resolve escalated support tickets in a timely manner.Deliver training and guidance to junior team members and clients as needed.Stay up-to-date with the latest developments in the Technology and Telecoms industry.Required Experience and SkillsTechnicalStrong SQL skills (query writing, data investigation, troubleshooting)Experience supporting complex, data-driven applicationsBackground in ERP or back-office systemsAbility to diagnose issues across application and data layersSupport ExperienceProven experi