Job Opportunity: Case Handler - Customer ServiceLocation: Durham, DH1Salary: 24,851 + Monthly Bonus after successful 6-month probationContract Type: PermanentHours: 37.5 per week, office hoursAre you ready to embark on a fulfilling career in the medical and health industry? Our client is looking for dynamic and motivated Case Handlers to join their team in Durham! This is your chance to make a meaningful impact while enjoying a supportive work environment.What You''ll Do:As a Case Handler, you will manage a portfolio of cases from start to finish while ensuring exceptional service delivery. Your key responsibilities include:Processing instructions accurately from the instructing party.Conducting client triages and coordinating with medical professionals.Managing communications with clients, treatment providers, and other stakeholders.Documenting case histories meticulously on our case-management software.Taking ownership of cases to ensure timely completion and invoicing.Why Join Our Client?Life Assurance: 4x salary coverage.Healthcare Benefits: Medical Cash Plan with Simply Health.Wellness Initiatives: Cycle to work scheme.Generous Leave: 23 days holiday, increasing with service.Flexible Working: 2 weeks in-office, 1 week at home rotation, with the option to work fully in-office.Pension Plan: 5% matched contributions.What We''re Looking For:Essential qualifications include:GCSE C grade or equivalent.Experience in customer service, either face-to-face or over the phone.Basic