IT Operations Analyst

Location: Watford - ONSITE
Full-time | Permanent | 37.5 hours/week (Monday to Friday)
Department: Information Technology

Join one of the UK''s leading engineering and infrastructure companies and play a key role in supporting and evolving our hybrid IT estate.

We''re seeking a skilled and proactive IT Operations Analyst to join our dynamic IT team. This is an exciting opportunity for someone who thrives in a technical, fast-paced environment and enjoys working across both on-premises and cloud-based infrastructure to ensure high service availability, security, and operational efficiency.

• Provide hands-on support and monitoring for a mix of on-prem and cloud-hosted systems across 300 UK locations.

• Maintain and enhance core IT infrastructure including Windows Server, Active Directory, networking, and cloud services.

• Support day-to-day operations of Azure IaaS/PaaS, Microsoft 365, Exchange Online, and related platforms.

• Administer and improve endpoint management via Intune, SCCM, and Autopilot.

• Ensure security compliance through MFA, Microsoft Defender, and proactive vulnerability management.

• Collaborate with internal support teams and third-party vendors to drive service improvements and resolve escalated issues.

• Document procedures, assist with audits, and contribute to change and release processes.

• Mentor junior team members and contribute to knowledge sharing across the IT function.

• Proven experience in an IT operations, support or infrastructure role (ideally in a multi-site, enterprise environment).

• Strong working knowledge of Microsoft Azure (IaaS, PaaS), Entra ID (Azure AD), and Microsoft 365 services.

• Experience managing Windows Server environments, Active Directory, GPOs, Hyper-V, and networking (DNS, DHCP, VPN, firewalls).

• Skilled in endpoint and device management tools such as Intune, SCCM, and Jamf (for macOS).

• Scripting and automation ability (e.g., PowerShell).

• Understanding of ITIL principles and familiarity with ITSM platforms like ServiceNow or Jira.

• Security awareness and experience with IAM, MFA, and endpoint protection solutions.

• Excellent communication skills and a collaborative, problem-solving mindset.

• Certification or current study towards Microsoft Azure Administrator (AZ-104) or similar.

• Familiarity with Okta, Google Workspace, or other identity platforms.

• Previous experience in engineering, construction, legal or corporate environments is a plus.

• A supportive, inclusive, and innovative workplace culture.

• Opportunities to work on large-scale, high-impact IT projects.

• Ongoing professional development and training, including certifications.

• Competitive salary, benefits, and employee perks.

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.