Who We AreMetropolitan Gaming Group is the multi-channel gaming and leisure brand for people who live city life to the full. The home of Metropolitan Gaming Online and Metropolitan Casinos, we''re dedicated to providing exceptional experience and service for our guest''s whichever platform or venue they visit.Our ten city destinations across the UK and Egypt include the iconic Empire Casino in Leicester Square, and London''s newest luxury casino Metropolitan Mayfair. We''re a ''Why Not?'' brand that likes to challenge the status quo and we''re passionate about: looking good, feeling great; keeping our finger on the pulse; doing things with a twist; and being safe hands for our customers and people.BenefitsWe value our employees and offer a benefits package to ensure your job is both fulfilling and rewarding. We offer the opportunity to learn and grow within the company, regular training and development, and to be part of an exciting high-performance team. On top of our competitive salary, here are some of the benefits we offer:50% off food and beverages in all UK venuesExtensive Rewards platform: discounts on travel, retail, hospitality, health and much moreCompany Sick PayCompany PensionLife AssuranceRefer a friend incentivesFinancial advice servicesEmployee health and wellbeing servicesVirtual GP ServicesSeason Ticket LoansEmployee assistance programme: A confidential helpline providing 24/7 advice and counsellingCycle to work schemeThe Role:Working in a casino like ours is an experience of a lifetime. This is your chance to really make an impact with your career understanding hospitality standards in our casino environment and most of all, representing our renowned serviceMain DutiesComplete orders placed by casino waiting staff promptly, efficiently and to the required standard and in accordance with the company''s accounting and control procedures.Ensure that at all times a sufficient supply of crockery, cutlery, glassware and utensils is available for use.Use all equipment correctly and ensure that the work area, machinery and utensils are left clean and tidy at all times.To provide, and ensure staff provide, outstanding customer service and guest relations at all timesTo rectify any customer complaints or deal with any guest queries that may arise whilst on shift.To assist the management team in completing team appraisals, service reviews and training.To make recommendations to management on any and all aspects of the Club that could improve guest satisfactionAssist with administrative tasks when required such as stock ordering and stock taking, managing timekeeping, managing restaurant bookings and enquiries etc.. :Skills:Outstanding customer service skills.Exceptional interpersonal skills and able to maintain a positive, appropriate relationship with all guests.Methodical and attentive to detail.Ability to promote all areas of the Club and understand departmental specific operations and services to explain and guide the guest during their visit.Previous experience in a customer service environment.A team player.Communicate in clear and concise english.High level of personal integrity.Strong work ethic with a passion for exceeding expectations.Respect and appreciation to all.Encourage and contribute towards a culture that supports everyone to be the best that they can be.

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