Customer Service Administrator Office-based, Hayes, Middlesex Salary: £30,000 per year + benefits Hours: 40 per week We re looking for a detail-driven, customer-focused professional to join our team as a Customer Service Administrator. You ll be the key link between our customers and operations, ensuring orders are accurate, on time, and that any issues are solved quickly. This is more than admin it s about delivering an outstanding customer experience every day.Who You Are: Experienced in Order Management, Customer Service, or Supply Chain Operations Confident with EDI transactions, order flows, and troubleshooting errors Excel-savvy VLOOKUPs, Pivot Tables, and reporting come naturally Highly organised with an eagle-eye for detail Problem-solver who can investigate issues and deliver practical solutions Excellent communicator written and verbal Flexible and proactive, with a willingness to adapt and improve processes What You ll Be Doing: Manage customer orders from placement to delivery keeping everything on track Monitor deliveries, chase PODs, and keep customers updated Resolve stock, delivery, or order issues quickly and efficiently Handle customer queries via phone and live chat with confidence Maintain accurate records in D365 and produce regular reports Work closely with internal teams to smooth processes and resolve challenges Support the team through cross-training and ad hoc cover when needed Nice-to-Haves: Experience creating training materials or supporting