Here at More Leisure Community Trust our goal is to get more people, more active, more often. We provide affordable access to a wide range of sports and leisure facilities to support healthier and happier people across all segments of the local community. To deliver those services takes an enthusiastic and customer focused team - and right now we are looking to recruit for an Operations Manager to join our centre. As the Operations Manager, you will be responsible for the day-to-day organisation of work and the allocation of tasks in support of the General Manager, responsible for the tracking of work progress, stock management, and ensuring that planned and reactive maintenance plans meet the needs of both the operational demands of the establishment as well as the contractual requirements set by the customer.

Responsibilities

Supervising and managing staff: scheduling, training, performance management, and hiring/firing decisions.

Maintaining ice surface and equipment: ensuring the ice is in optimal condition for skating and managing repairs or maintenance of related equipment.

Facility management: overseeing the upkeep of the ice rink facility, including public areas, changing rooms, and other amenities.

Customer service: addressing customer inquiries, resolving issues, and ensuring a positive experience for rink users.

Safety and compliance: implementing and enforcing safety protocols, conducting regular inspections, and ensuring compliance with relevant regulations.

Inventory and supply management: monitoring inventory levels, ordering supplies, and managing related expenses.

Financial management: assisting with budgeting, expense tracking, and financial reporting.

Strategic planning and operational improvements: working with the General Manager to implement new initiatives, improve efficiency, and achieve operational goals.

Record keeping and data analysis: maintaining accurate records of maintenance activities, operational performance, and other relevant data.

Relationship building: identifying, building, and maintaining mutually beneficial long-term relationships internally and externally to deliver business success.

Ability to simplify complex situations and data and spot the underlying key issues.

Qualifications

Previous experience as an Operations Manager or similar within leisure.

Ability to implement strategy and underpin good decisions that maximize effectiveness.

Strong data interpretation and the ability to identify underlying issues.

What we offer

Free membership at the Centre plus heavily discounted use of classes and facilities.

Free safeguarding training and DBS check.

Excellent development and training opportunities.

6% employer matched pension contribution.

21 days annual leave + public holidays (pro rata for part time).

Life assurance up to 2x base salary.

Employee benefits for Leisure (moreleisure.com).

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