On behalf of the MOD, we are looking for an IT Service Manager (Inside IR35) for a 5 month hybrid contract based 1 to 2 days per week in Corsham. Note: SC Clearance is an essential requirement for this role, as a minimum you must be willing andamp; eligible to undergo checks. Please note, due to the exceptional requirements of this position, (and speed at which we require a postholder in situ), preference may be given to candidates who meet all of the essential criteria and hold active security clearance The MOD''s aim is to provide its armed forces with the best capabilities to enable them to protect the UK''s security and advance national interests, both now and in the long term. The work really matters; the MOD offers a range of engaging roles which have a direct impact on the quality of services they provide, in many locations across the UK. We support teams working in HR, Primary Health Care, Corporate Services, and many others. An IT service manager is responsible for defining service level agreements (SLAs) and operational level agreements (OLAs) across all relevant business functions. Main Responsibilities Your main day to day activities will be:. manage a fully functioning multi-sourced service support team with a customer-centric support approach across multiple locations, focused on service availability and performance. ensure that all service and support functions remain responsive to customer needs. ensure that the service catalogue and wider IT service operation