Job Role: 3rd Line Support Engineer Salary: £40,000 - £55,000 + Excellent Benefits Location: Leeds (Hybrid) GEM Partnership is delighted to partner with a well-established, market-leading property development agency in the recruitment of a 3rd Line Engineer. With 11 offices across the UK, they provide property consultancy services, ranging from architecture to property valuation and management. Our client is recruiting for an ambitious technical expert, reporting to the Head of IT and primarily responsible for the installation, maintenance, and security of the organisation s network infrastructure with a core focus on Microsoft Azure, Microsoft 365, and on-premises Windows environments. You ll help set standards, coach others, and improve the consistency and quality of end user support. Key Responsibilities: Act as the senior escalation point for infrastructure and network issues Maintain high availability across servers, networks and core platforms Ensure high availability, seamless connectivity, and robust protection against cyber threats through the implementation of Microsoft-centric security controls Configure and monitor security controls using Microsoft Defender, Microsoft Intune and Microsoft Entra ID Work alongside the department to monitor vulnerabilities and intrusions, patching server infrastructure and client devices Managing Conditional Access Policies, MFA and Role-Based Access Controls Install and troubleshoot physical hardware. Provide recommendations