Job Title: Housing Operations Team Leader Location: Cardiff Salary: 37,279- 52,302 Hours: Monday-Friday 40 hours per week 8.30am-5pm Contract Type: Permanent Purpose of the Role: Our client, a leading housing provider, is seeking a Housing Operations Team Leader to join their team. The successful candidate will manage their own caseload, including property inspections, property management, and welfare visits to Service Users (SUs). In addition, they will provide day-to-day leadership and support to a team of Housing Officers, ensuring adherence to company policies and procedures and the achievement of Key Performance Objectives. The ideal candidate will be a driven and motivated professional with experience in property and housing management, and a proven track record of supervising or managing an experienced and dispersed team. Key Responsibilities: Manage a caseload of approximately 100 Service Users, including inductions, welfare checks, relocations, and ensuring timely move-on in line with contract requirements. Lead and support a team of Housing Officers across Cardiff, providing guidance, training, one-to-ones, and performance management to achieve individual and team KPIs. Plan and prioritise personal and team activities, including property inspections, audits, and one-to-ones, ensuring alignment with business objectives. Maintain and manage the property portfolio, including inspections, minor repairs, health and safety compliance, and preparing properties for re-occu