Connect2Luton are excited to recruit a Housing Compliance Team Manager on behalf of Luton Borough Council.Main purpose of position:To lead on and manage Housing Operations performance and regulatory compliance including customer complaints, FOIs and SARs and quality management. To lead on and manage the compilation of data required as part of the performance scorecard and by the Regulator of Social Housing including ensuring that performance frameworks are delivered. To lead on and manage the continuous review of Housing Operation''s policies and procedures and service level agreements, ensuring they are up to date and comply with all statutory and good practice requirements. To lead on all legal and good practice developments in social housing so that they are identified and communicated to the senior management with recommendations. To lead on partnerships with other relevant Council services and external agencies and organisations to ensure that any changes to policies, procedures or service level agreements fit with wider Council objectives. To lead in developments in IT for the service including testing. To be a focus for innovation in the service.You will be responsible to:To lead on and manage the Housing Compliance team for all service complaints, Freedom of Information and service access requests, making sure that they are responded to and managed within the timescales set by the Housing Ombudsman''s Complaints Handling Code and any statutory or regulatory standards.