Service Designer
Service Designer - Central Government6-Month Contract | Inside IR35 | Active SC Clearance Required | Fully RemoteWe''re seeking an experienced Service Designer to support a major digital transformation programme within central government. This is a 6-month contract, inside IR35, fully remote, and requires active SC clearance at the point of onboarding.Key ResponsibilitiesLead end-to-end service design for complex, high-impact public-sector services.Develop current-state and future-state service maps, identifying pain points and opportunities across people, processes, and technology.Work closely with product, research, policy, operations and technical teams to create coherent, user-centred service experiences.Shape service concepts, prototypes and solutions that support large-scale digital transformation goals.Facilitate workshops and co-design sessions with stakeholders across government.Communicate insights and design decisions clearly to senior leaders and delivery teams.Essential Skills andamp; ExperienceDemonstrable experience as a Service Designer within UK central government.Strong background working on large, complex digital transformation programmes.Active SC clearance (must be currently held and transferable).Skilled in service mapping, journey mapping, blueprinting, prototyping and facilitation.Experience designing in multidisciplinary, agile delivery environments.Ability to navigate complex stakeholder landscapes and balance user needs with operational and organisa
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