Telephony Support TechnicianSheffield site based£28,000 - £30,000Elevation Recruitment''s Tech and Transformation team are proud to be working with a growing Sheffield-based technology business looking to add a talented VoIP / Telephony Support Technician to their team.If you enjoy solving complex problems, working with cutting-edge telecoms solutions and delivering outstanding customer experiences - this could be your next move.You''ll be a key part of the technical support function, ensuring customers telecommunications services run smoothly and reliably. From diagnosing VoIP and network issues to proactively improving system performance, you''ll play a hands-on role in keeping critical services operational.What You''ll Be Doing Providing high-quality technical support across telecoms, VoIP and networking environmentsDiagnosing and troubleshooting network and voice platform issuesMonitoring customer systems and maintaining performance standardsCarrying out system checks, updates and preventative maintenanceCollaborating with internal technical teams to resolve recurring issuesKeeping accurate case notes and technical documentationStaying up to date with emerging technologies and industry best practiceSkills and Experience: Experience supporting VoIP platforms and network infrastructureStrong troubleshooting and analytical skillsConfidence using network diagnostics and analytics toolsExcellent communication skills with both technical and non-technical usersAbility to priorit