Job summary

37.5 hours per week | AfC Band 4 (permanent)Are you an organised, people-first administrator who loves making busy places run smoothly? Join Novum Health Partnership, an innovative, supportive GP practice group with sites at Rushey Green (Primary Care Centre, Catford) and Baring Road Medical Centre (Grove Park). You''ll be a key part of our operations team, helping us deliver safe, responsive and compassionate care to our local community.

We welcome applications for:

Full-time (37.5 hours) permanent position

Usual hours Monday - Friday, with some flexibility to cover peaks and occasional evenings

Start date: as soon as possible

What we offer:

Agenda for Change Band 4 pay

NHS Pension scheme participation

Induction, training and ongoing development

Supportive leadership with an open-door ethos

Modern premises across two sites and a friendly, multi-disciplinary team

Staff wellbeing support and regular team learning time

About the roleReporting to the Assistant Practice Manager, you''ll be the first point of escalation for day-to-day administration. You''ll coordinate reception and back-office workflows, maintain high standards of data quality, and help the practice meet regulatory and contractual requirements (including CQC standards). You''ll support rota planning, line-manage and mentor admin colleagues, troubleshoot operational issues in real time, and drive small improvement projects that enhance patient access and experience.

Key responsibilities

Oversee daily admin and reception operations across both sites

Coach and support admin team members, lead huddles and briefings

Monitor queues, telephony and online requests to maintain safe access and turnaround times

Coordinate rotas, annual leave, and sickness cover to ensure service continuity

Maintain and improve data quality (coding, recalls, registers, clinical correspondence workflow)

Develop and update SOPs; support audit, CQC readiness and information governance

Work with clinicians and managers on QOF/Enhanced Services admin tasks and reporting

Support onboarding and training for new starters; identify training needs across the team

Escalate risks and incidents promptly and contribute to action plans and learning

About usWho we''re looking for

Experienced administrator (healthcare or similarly fast-paced, public-facing setting)

Confident team coordinator with line-management or senior-admin experience

Calm, kind communicator who solves problems and sets clear priorities

Strong IT skills (clinical systems experience desirable), excellent attention to detail

Understands confidentiality, safeguarding, data protection and patient-centred service

Why join us?At Novum, we blend the best of a close-knit practice with the scale and ambition of a progressive primary-care organisation. You''ll be trusted to make a real difference each day, supported by approachable leaders, and given space to grow.

How to applyPlease apply via NHS Jobs with your CV and 1000 words supporting statement. For an informal chat, contact Natasha Zammit at

selicb.nhp-recruitment@nhs.net

DetailsDate posted:

08 September 2025

Pay scheme:

Other

Salary:

Depending on experience

Contract:

Permanent

Working pattern:

Full-time

Reference number:

A3779-25-0001

Job locations:

The Primary Care Centre, Hawstead Road, London, SE6 4JH

Doctors Surgery, 282 Baring Road, London, SE12 0DS

Rushey Green Group Practice, Hawstead Road, London, SE6 4JH

Job description and responsibilitiesThe Senior Administrator will support the Assistant Practice Manager and the Practice and Business Managers in the smooth running of administrative functions across the practice. The role involves supervision of a team of administrators, coordinating daily operational tasks, ensuring high standards of service delivery, and maintaining compliance with policies, procedures, and CQC frameworks. The post holder will act as the first point of escalation for administrative staff, ensuring effective communication, fair workload distribution, and a supportive working environment. They will also play a key role in patient services, data quality, and supporting practice improvement initiatives.

Primary responsibilities

The Senior Administrator is responsible for:

Supervision of administrative team:

providing day-to-day guidance, task allocation, and support to reception and admin staff

Rota management:

ensuring adequate cover for clinical rotas

Patient services oversight:

ensuring patient enquiries are managed promptly and professionally

Assisting with administrative processing of private reports and patient forms and answering patient queries

Data quality:

monitoring accuracy of patient records, coding, and data entry

Recall systems:

coordinating chronic disease management recalls and related campaigns

Correspondence management:

processing letters, test results, referrals, and documents

IT and clinical system support:

first point of contact for staff queries on EMIS/Docman; onboarding/offboarding

Training and induction:

supporting induction of new staff

Compliance monitoring:

adherence to CQC, GDPR, safeguarding, confidentiality, and infection control

Patient communications:

updating website, information boards, and SMS messaging

Escalation point:

managing day-to-day operational issues and escalating when needed

Audit support:

administrative elements of audits and reporting

Continuous improvement:

identifying process improvements

Secondary responsibilities

Support the AP Manager in implementing new processes and change initiatives

Deputise in the absence of the AP Manager for routine matters

Monitor safety alerts and ensure staff action

Provide cover across administrative functions during absences

Prepare reports, audits, and returns for external agencies

Coordinate meetings, agendas, and minutes

Liaise with external organisations to ensure smooth patient care pathways

Contribute to patient engagement activities and service improvement tasks

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a DBS disclosure.

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