Technical Support Officer (Housing)Pay: 14.59 PAYE / 18.80 UmbrellaJob Type: Temporary (until 30/09/2026 - with possible extension), Full-Time (37 hrs, Monday-Friday, office-based)Location: Reading, RG2 fully onsiteOverviewWe are seeking an organised and customer-focused Technical Support Officer to join a busy Housing Property Services team. This is a fast-paced, office-based role where you''ll support the delivery of high-quality maintenance and repairs services across housing stock. You''ll play a key role in ensuring repairs, inspections and maintenance works are coordinated efficiently from start to finish, delivering a reliable and responsive service to tenants, leaseholders, colleagues and contractors.Key ResponsibilitiesManage work orders and job tickets end-to-end, including raising, allocating and closing jobs via internal systemsCoordinate repairs and maintenance activities to ensure smooth service deliveryAct as a key point of contact for tenants, contractors and internal teams, providing a professional and customer-focused serviceMaintain accurate records, databases and filing systems, ensuring all information is handled confidentiallyProduce, format and proofread reports, technical documents, correspondence and meeting minutesSupport performance monitoring by collecting and analysing data, including customer satisfaction feedbackRaise and process purchase orders and invoices in line with finance proceduresHandle queries, complaints and enquiries in a professiona