WA Consultants are searching for an IT Service Desk Support Analyst4 days per week onsite near ExeterJob Description: We are looking for a proactive and customer-focused IT Service Desk/Support Analyst to provide 1st and 2nd line support across a wide range of systems and services. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and is passionate about delivering excellent service to users of all technical abilities.Key Responsibilities:Service Desk Support: Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform.Technical Troubleshooting: Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments.Hardware Management: Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment.Business Change Support: Assist with IT aspects of site openings, closures, and office relocations.User Communication: Engage effectively with users at all levels, ensuring clear updates and managing expectations.Ticket Management: Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach.Continuous Improvement: Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction.Monitoring andamp; Escalation: Use monitoring tools to proactively identify issues and escalate where nec