Overview

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Customer Experience Consultant

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A.P. Moller - Maersk .Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.Maersk believes in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics. Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let''s sail towards a brighter, more sustainable future with Maersk.What we offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.Are you committed to delivering a world class service to customers?Do you have a proactive approach and a positive can-do mind-set?Are you an excellent communicator, with strong attention to detail and the ability to take on multiple tasks in a constantly changing environment?Come and join a successful and ambitious Maersk Customer Service team in Manchester.The Role

This role is great for a candidate who thrives within a fast paced, performance driven environment. With an exposure to internal and external stakeholders, you will be part of a talented, diverse team where your voice and ideas will be heard, and you can really make a difference.This role will provide constant challenge, and the scope to learn in an open and friendly atmosphere. It is an opportunity to join a company that values employees, with a strong focus on continuous improvement and personal development.Key Responsibilities

Deliver a 1st class level of customer service to our clients, professionally and efficiently at all times and in accordance with documented proceduresLiaise with other key parties including third party suppliers and other Maersk offices around the worldContinuously innovate and look for new ways to improve the service we provide to our customers and increase business efficiencyEnsure that all documents are processed in accurate and timely fashion in line with company policies and within guidelinesProduce internal and external reports and statistics as required including client KPI reportingMonitor the performance of third party suppliers with the aim of identifying areas for improvementSupport the client in problem solving by building an in depth understanding of their business and the problems that impact on itProactively identify challenges within the clients supply chain process which we manage and suggest possible solutions to optimize the processAttend client/other meetings as requiredParticipate in Supply Chain Management project teamsWork on other ad hoc tasks and projects as requestedWe are looking for

Passion for customer satisfaction and service excellenceAbility to use rigorous logic and analytical skills to solve complex problems with effective solutionsAbility to meet tight deadlines, to work in high paced and changing environment and drive to develop new, more efficient working practicesExpertise with Microsoft applications: Word, Excel, OutlookOutstanding attention to detailMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.Details

Seniority level: Not ApplicableEmployment type: Full-timeJob function: OtherIndustries: Transportation, Logistics, Supply Chain and Storage

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