At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets. We are in a period of focused internal investment, following a year of key strategic acquisitions and significant investment across all parts of the business, from Tech and Data to People and HR, there''s never been a more exciting time to join us or a better place to grow your career! The Role Hours: Monday-Friday, 9:00-17:30 Location: Fleet Working Pattern: Hybrid - 3 days a week on site We are looking for a proactive Service Desk Engineer to support internal IT services and business-critical web applications. This role combines traditional service desk responsibilities with hands-on application support, working closely with engineering and infrastructure teams to triage issues, analyse logs, and ensure smooth day-to-day operations. The idea candidate will be comfortable managing internal IT processes (starters, movers, leavers) while also investigating application incidents using modern observability and logging tools. Responsibilities: Provide support for internal IT services, including user onboarding, offboarding and access management (starters, movers, leavers) Act as a first point of contact for application and platform-related incidents Triage web application issues and collaborate with engineering teams for resolution Investigate system and application logs to identify root causes of