Registration managerWe are seeking an experienced Registration manager to lead membership and registration services, ensuring an efficient, accurate and high-quality member experience.Position: Registration managerHours: Full-time (9am-5pm Monday to Friday)Location: London / Hybrid and flexible working (once a month in London office)Salary: £47,608 per annumClosing date: 30 March 2026Provisional interview dates: 2 April (online) and 9 April (F2F, London)About the roleThe Registration manager leads the day to day delivery of membership and registration services, ensuring that applications, renewals, declarations, resignations and member records are handled accurately, efficiently and in line with procedures. The role is responsible for smooth operations, CRM accuracy, and ensuring members have a positive experience.You will manage and support a team of 4 Registration officers, oversee customer service standards, monitor workloads, and keep processes up to date. You will ensure membership applications and changes are processed correctly, lead the annual renewals cycle, handle member enquiries, and maintain accurate data in the CRM system. You will also resolve system issues, produce operational reports, improve workflows, and work closely with other teams such as finance, communications and regulation. About youRole specific criteria:Experience delivering membership, registration or service operations in a membership body, regulator, charity or similar setting.Experience managi