Overview

Van Sales Executive — Purpose of the role: To represent the sales team in a positive, professional manner.Responsibilities

Maximising LCV Sales with associated finance and accessories.Liaison with affiliate sites to achieve individual and overall targets.Document and process Incoming lead management (online, telephone, email, EMS, walk in)Predictive Marketing second wave calls, subject to GDPR guidelinesVisual Health Check deferred work follow-upsRetention/maturing contract follow ups (both finance and service)Test drive bookingsPromotion of all Connectivity options with vehiclesImaging / video of used vehicles when required, highlighting features and benefits.Hold online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessoriesWork with Marketing to promote vehicles and the brand in the most effective wayConclude sales contracts making required amendments, manage orders and supervise order processingBe pro-active in understanding your sales area, follow-up all contacts; process and manage your customer database ensuring it is always up to dateUpdate and improve product knowledge, staying up to date with the brand and competitor''s offersRespond to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions and technical dataAssist analysis of online advert performance and advise necessary updates to improve views and enquiriesManage and respond to the live chat software on our various websites when required.Work with the Finance and Insurance team to promote attractive weekly/monthly prices using finance termsAchieve/exceed individual sales targetsMaintain awareness of competitor''s offers, including promotional activity and productsAgree with customers when the vehicle is to be handed over (date, delivery etc.), handover vehicle and organise customer introductions to the vehicleQualifications

The ideal Van Sales Executive will have completed sales training in the light commercial vehicle industry, and has relevant direct work experience, including:Previous commercial vehicle sales experienceAn understanding of online used advertising platforms for commercial vehicles, including, but not limited to Autotrader, Exchange and Mart and eBayExperience of delivering exceptional customer serviceSales Executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest and trustworthyMust understand basic sales processes - prospecting through to closing businessHave confident IT skills and be able to use both Internet systems and Microsoft Windows applications

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