Fulfil the role of Registered Manager with the CQC, ensuring all regulatory requirements are met, including:

• filing all required notifications in a timely manner
• responding to CQC queries
• quality assurance, including ensuring regular audits and spot checks are undertaken to ensure continued compliance with CQC standards
• keeping the Nominated Individual informed
• aspiring to increase the service’s CQC rating

Be the lead contact for CQC:

• maintain a positive working relationship with the relevant inspector
• lead preparations for any CQC inspection, liaising with staff and providing all information required

Manage the safety and quality of the business

• be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
• undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care
• understand and monitor health and safety
• act as lead for infection prevention and control
• maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
• effectively manage complaints and incidents
• be prepared to work flexibly to ensure the safe delivery of the service
• act as staff lead for Safeguarding of Vulnerable Adults (SOVA)

Provide a good service to clients

• promote choice, control and dignity for all clients, ensuring all care plans are person-centered
• ensure that prior to each service commencing, a client assessment and risk assessment with the client, and/or their chosen representatives, has been completed including what the client needs and would like to achieve from their care and support
• ensure a written individually tailored care and support plan has been created and agreed, that respects the client’s wishes and promotes their dignity and privacy
• agree appropriate risk control measures to reduce identified risks

Lead and manage staff

• act as an ambassador for the electronic care system, Care Control, ensuring all staff are fully versed in its use
• manage the effective recruitment, induction and training of the team leaders, care & support workers and the administrator
• identify ongoing training needs and ensure staff are up to date with current best practice
• ensure information, guidance and ongoing supervision is provided to enable staff to effectively and safely
• make sure appraisals are carried out and staff performance is effectively managed
• ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care & support workers are sick or absent
• direct line management of the Team Leaders and Care Administrator

This post requires an Enhanced Disclosure from the Disclosure and Barring Service

A detailed job description will be provided.