Are you a dynamic leader with a passion for delivering exceptional repair services? Do you thrive in fast-paced environments and know how to embed a culture of excellence? If so, we want to hear from you. Our client is a national housing provider who is looking for a Head of Responsive Repairs to lead their large Direct Labour Organisation (DLO) and oversee the delivery of a high-performing, customer-focused repairs service. You ll be responsible for driving operational excellence, improving service outcomes, and fostering a culture of accountability and collaboration. Key ResponsibilitiesLead and manage the DLO team including Managers, Supervisors and Operatives, ensuring efficient and effective delivery of responsive repairsDevelop and implement strategies to improve service performance, customer satisfaction, and value for moneyEmbed a high-performance culture through coaching, clear KPIs, and continuous improvementWork collaboratively with internal and external stakeholders to enhance service delivery and resident experienceEnsure compliance with health and safety, regulatory standards, and best practice About YouProven senior leadership experience managing a large DLO within a housing or property services environmentStrong track record of driving performance and service improvementExcellent stakeholder engagement and communication skillsStrategic thinker with the ability to translate vision into operational successPassionate about delivering high-quality services that ma