An exciting opportunity has arisen for an experienced IT Support Engineer to join a company working from a Portsmouth HQ.

They provide a number of technology driven Managed ICT Services to customers covering Backup and Disaster Recovery, Desktop and Server Support, Cloud Application Support, ICT Security Management, Telephony, Network and Internet Services.

This role comprises of working in a help desk environment and being an escalation point for the help desk team. The candidate should be capable of taking the lead with troubleshooting issues and carrying out customer on-boarding of new customers as required.

The successful candidate will be able to demonstrate advanced working knowledge of Windows Server, Office 365 and Microsoft Azure workloads as a minimum along with networking protocols.

Technical Skills

• Essential - Experience in an ICT Support Help desk role supporting Microsoft Products.
• Essential - Experience in Supporting Windows Server environments using technologies.
• Essential - Experience with carrying out Office 365 migrations from On-Premise environments and other cloud providers.
• Essential - Networking troubleshooting experience and escalation point.
• Essential - Experience with deploying Microsoft Azure workloads including, but not limited to, Azure Active Directory, Intune, Virtual Machines, Azure SQL.
• Essential - Experience with deploying and managing Backup and Disaster Recovery solutions.
• Desirable - Certifications in Server Administration
• Desirable - Certifications in Hyper Visor Administration
• Desirable - Certifications in Microsoft Cloud Products (such as Microsoft 365, Office 365, Intune)

Personal Skills

In addition to the technical skills in the previous section, we are also looking for candidates who meet the following criteria.

• Have excellent written and oral skills and be capable of talking and presenting to existing and potential customers where required
• Highly presentable when working on customer sites
• Self-motivated, well organised individual capable of managing own time and workloads.
• Creating and following existing documentation, to ensure that projects are completed successfully
• Assisting the Director of ICT and Business Development teams with new product research, tender responses and other senior roles as directed.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.