Service Administrator / Coordinator

📍 Upminster
💰 £31,000 - £35,000

We’re working with a leading fire protection and security specialist who is looking for a Service Administrator / Coordinator to join their busy and growing team in Upminster.

This is a fast-paced and varied role where you’ll be at the centre of operations—supporting engineers, coordinating schedules, and ensuring service work is delivered smoothly and efficiently.

The Role
You’ll be responsible for organising service and maintenance works, coordinating engineers, and acting as a key point of contact for clients. You’ll play a vital role in keeping jobs on track and ensuring high levels of customer service.

Key Responsibilities

• Schedule and coordinate engineers’ service and maintenance visits

• Manage urgent call-outs and daily job priorities

• Liaise with clients to confirm appointments and access

• Maintain accurate job records and service documentation

• Process paperwork, reports, and quotations

• Provide updates and support to clients and engineers

• Experience in an administrative or coordination role

• Background in construction, engineering, or facilities management is highly desirable

• Confident supporting engineers or field-based teams

• strong organisational and communication skills

• Able to work well in a busy, fast-moving environment

• Proficient in Microsoft Office

• Office-based role in Upminster

• Full UK driving licence required due to the location