OverviewSenior Technical Service Engineer (Desktop) – Location: Whiteley, Hampshire. The role involves providing day-to-day desktop support (software and hardware) and assisting remote and local users across the UK and EMEAI. You will ensure timely and efficient problem resolution while maintaining high customer service standards. Demonstration of Leidos values, Integrity, Inclusion, Innovation, Agility, Collaboration, and Commitment, is essential.

What will I be doing?

Act as technical escalation point, managing tickets to resolution or escalation to 3rd line, ensuring accurate tracking and updates

Support Major Incidents (MI)

Perform laptop imaging, profiling, and daily maintenance

Manage user accounts as part of the starter/leaver process and conduct IT inductions for new starters

Liaise with Asset Management for asset registration and stock control

Collaborate with internal and external teams on problem management and adherence to SLOs

Ensure quality assurance and support Client Services-related projects

Undertake ad-hoc assignments, such as reporting and site visits

What does Leidos need from me?

Extensive experience as a Desktop Support Engineer

Potential to deputise for the Client Services Team Leader

Working with SCCM Lead overseeing software deployment and patch management, ensuring service continuity

Manage corporate IT stock and spares and process WEEE waste management

Create or update documentation within the knowledge base

Adhere to Health and Safety standards and raise issues to the Client Services Team Leader

Assist with the Continuous Improvement Programme (CIP) for Client Services

Attend meetings as required and ensure mandatory training requirements are met

Develop relationships with key stakeholders

Soft Skills

Strong customer focus

Analytical approach with attention to detail and process governance

Excellent verbal and written communication skills

Confident, self-motivated, and positive attitude

Ability to prioritise individual objectives

Understanding of ITIL principles

Technical Skills

Proficient with Windows Operating Systems

Understanding of networking

Experience with Remote Desktop and Microsoft services (M365)

Previous experience in a technical support role, ideally second line/customer-facing

Desirable

ITIL Foundation Certification

SC Clearance

Clearance RequirementsBPSS Pre-Screening to start, SC for role

What We Do For YouLeidos is passionate about customer success, fosters a collaborative culture, and supports career goals with a focus on work-life balance. We offer a package including a contributory pension, Private Medical Insurance, 33 days annual leave, flexible benefits, and flexi-time working.

Commitment To DiversityWe welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. If you have a disability or need reasonable adjustments during the application and selection stages, please let us know and we will respond appropriately.

Who We AreLeidos UK and EUROPE – We work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos delivers innovative technology and solutions across defence, healthcare, government, safety and security, and transportation.

Pay Range£32,200.00 – £44,532.50 (pay range is a general guideline and not a guarantee of compensation; factors include responsibilities, education, experience, and market data).

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