Kapiti/Equation Support Analyst - 12 month FTC - 3 Days in London/2 Days WFH Job Purpose: Responsible for providing business and technology support for core applications. Key Responsibilities: Core Responsibilities: Provide technical support for production applications (eg, Kapiti/GMM/OFAC).Ensure application availability, reliability, and stability.Own and resolve production issues promptly using appropriate methodologies.Liaise with users, internal tech teams, and vendors to resolve issues.Maintain support documentation and operations manuals, including disaster recovery (DR).Adhere to change management and compliance procedures.Participate in after-hours on-call support and reduce repeat issues.Assist with capacity planning and new software deployments.Ensure DR/BCP procedures are implemented and validated.Manage system maintenance and proactively handle incidents (eg, via ServiceNOW).Identify opportunities for automation and system improvements. Project Responsibilities: Ensure smooth transition of projects into support with proper handover and documentation. Additional Responsibilities: Promote knowledge sharing across applications.Manage vendor relationships and escalate issues as needed.Collaborate with the Service Desk on reporting and monitoring.Conduct service review meetings with stakeholders.Maintain compliance with internal policies and external regulations.Keep personal training records up to date.Communicate effectively with both technical and non-technical sta