1st / 2nd Line IT Support Engineer Horsham - £30,000 An established and forward-thinking IT services provider based in Horsham is looking for a talented 1st / 2nd Line IT Support Engineer to join their growing technical team. This is a great opportunity for someone who s passionate about technology, problem-solving, and delivering excellent customer support. The Role:You ll be providing hands-on technical support to a wide range of clients, resolving IT issues quickly and professionally while ensuring a great customer experience. The position covers both 1st and 2nd line responsibilities, offering plenty of scope to learn and progress. Key Responsibilities:Respond to helpdesk tickets and troubleshoot hardware, software, and network issuesSupport Windows environments, Microsoft 365, and general networking setupsInstall, configure, and maintain IT systems and equipmentEscalate complex issues to senior engineers where neededDeliver a high standard of service and communication to all users About You:Experience in a 1st or 2nd Line IT Support roleStrong knowledge of Microsoft 365, Windows 10/11, Active Directory, and basic networkingExcellent problem-solving and communication skillsA proactive, customer-focused approach to workFull UK Driving Licence and access to a vehicle What s on Offer:Salary up to £30,000, depending on experienceSupportive team environment with opportunities for training and developmentCareer progression within a growing IT business The client is looking to