Technical Account Manager (DV) - Hampshire - Contract role - £competitive Synergize Consulting are now hiring for a Technical Account Manager to work at a leading defence client on a contract basis. The successful candidate will join a high-profile, secure environment supporting critical infrastructure services in a key client-facing role. They will combine strong technical knowledge with excellent service delivery, stakeholder management, and account leadership skills. Acting as the primary point of contact for key customers, you will drive operational excellence, manage service performance, and help shape long-term account success. Responsibilities include: Develop and maintain strong relationships with senior customer stakeholders, acting as a trusted advisor. Take ownership of the overall customer experience and service delivery performance. Lead regular service reviews, governance meetings, and operational reporting activities. Proactively address service issues and implement sustainable solutions Act as the primary escalation point for service-related issues, driving timely resolution and continuous improvement. Work closely with technical and operational teams to ensure services are delivered in line with agreed objectives and service levels. Identify opportunities for service enhancement, optimisation, and innovation through automation and modern technologies. Monitor account performance, risks, and dependencies, ensuring proactive management of service delivery chal