Problem Manager Annual Salary:London: 44,700- 47,500 Non-London: 42,900- 45,600Location: Multiple locations including Durham (DH1), Lytham St Anne''s (FY8), Glasgow (G2), and Southwark, London (SE1)40% hybrid working Job Type: Full-timeA new exciting permanent opportunity has become available working with a growing civil service organisation, specifically within their enterprise service management team, where they''re looking to hire two experienced problem managers and play a pivotal role in supporting the Head of Service Operations in delivering contracted requirements related to operational and IT Services problem management.This role involves negotiating solutions with Service Providers, developing and implementing improvement initiatives, and ensuring seamless service operations during their ongoing business transformation programme. This role can be located from either of the four locations highlighted above and the salaries will be reflected whether this is London or non-London locations. Day-to-day of the role:Manage the Problem Management Process and coordinate actions to ensure speedy resolution with minimal disruption.Provide assurance that problems are identified, communicated, and assessed in line with requirements and agreed SLA/KPIs.Engage actively with supplier programme delivery and transition activities, assisting in the realisation of the SIAM function.Ensure Service Providers provide all management information as required under the contract and take respon