Shift Manager - Permanent, E16 (West Silvertown) Hours: 42 per week, 4 on 4 off, days and nights (7am - 7pm or 7pm - 7am) Salary: 42,000 to 44,000 dependant on skills and experience As the Shift Manager, you will: Lead, manage, motivate, inspire, and develop the team to confidently deliver a dynamic residential lifestyle experience across the development. Actively manage the shift, dealing with all queries and complaints, monitoring and dealing with staff performance, directing and leading the in-house and contracted team working on the development during the shift Build trusted working relationships with colleagues and contracted service partners. Provide oversight for daily operations, including security patrols and reporting, front of house services, safety or building critical works and emergency response. Manage and respond to any complaints in line with the complaints policy Monitor operational performance against policies and procedures and recommend improvements or amendments where required. Conduct a daily start of shift briefing and end of shift briefing/ handover to incoming shift. Conduct team appraisals, reviews, and performance meetings, ensuring appropriate accreditation and training is up to date. Oversee management of all aspects of estate security and CCTV on your shift, ensuring clear communication with the security team and other site staff. Oversee externally provided security services partners i.e. temporary staffing ensuring operatives are inducted and