We''re on the lookout for experienced customer resolutions specialists to join our client, Volkswagen Financial Services UK.They''re a major player in automotive financial services, partnering with leading brands and known for a strong customer-first culture, clear progression pathways and a real focus on doing the right thing for customers in a regulated environment.Job Title: Customer Resolutions - Specialist Executive Location: Hybrid - 3 x Days on-site p/week in Milton Keynes Salary: 26,500 + benefitsWhat you''ll be doing:Managing high-risk and complex complaints end-to-endHandling CEO, social media and vulnerable customer escalationsMaking fair, commercially sound redress decisionsActing as a subject matter expert across complaints processesIdentifying root cause trends and driving process improvements What we''re looking for:Financial services or regulated sector experienceStrong complaint handling and stakeholder management skillsConfident decision-maker with excellent written communicationIf interested, please Email your CV to: