Aftersales Manager

Location:

Cardiff - Independently owned, multi-franchise dealership

Salary:

60,000 basic + on target earnings up to 75,000 (flexibility for accredited candidates)

Type:

Full-time, Permanent

If you''re an experienced Aftersales professional who knows how to run a busy, high-performing service department - this role has your name on it.This is not a stepping-stone position. It''s a senior opportunity within an independently owned, family-run dealer group with an annual turnover of 60m and a strong franchise portfolio. You''ll be leading a team of 25, driving volume workshop throughput, and ensuring brand standards and customer experience remain first-class.About the businessEstablished for over 60 years, with multi-franchise workshops representing recognised brands.

11 workshop bays (including MOT), generating 1.6m labour revenue and 1.2m parts turnover annually.

A genuinely family-owned and run business, built on long-standing relationships and customer trust.

What you''ll be doingFull responsibility for Aftersales operations across service and parts

Leading, mentoring, and developing a team of approx. 25 staff

Ensuring brand compliance and manufacturer standards are consistently achieved

Driving customer experience and satisfaction scores to the highest levels

Overseeing labour and parts performance, analysing PandL and identifying profit opportunities

Managing workflow, KPIs and performance across a high-volume environment

Implementing and maintaining efficient systems and processes (experience with Keyloop Drive highly advantageous)

What we''re looking forMain franchised dealer experience is essential

Extensive Aftersales and Service Department management background

Strong leadership skills, with proven ability to manage and develop teams

Demonstrable success in improving customer experience scores

Experience managing volume workshop throughput and multi-brand operations

Commercially aware, with PandL and budget responsibility background

VAG brand experience strongly preferred (though not essential)

The packageBasic salary of 60,000

OTE up to 75,000 (flexibility to increase for Vaccredited candidates)

Clear progression opportunities within a growing, independent dealer group

The autonomy and responsibility to run a thriving Aftersales operation your way

If you''re ready to take on a high-level Aftersales Manager role where your expertise will directly shape the performance of the business this is your opportunity.How to applySend your CV to

(url removed)Alecto Recruitment Limited is acting as an Employment Business in relation to this vacancy. If your experience matches, please forward your CV immediately.INDAMYou may be: Aftersales Manager, Service Manager, Head of Aftersales, Aftersales Director, Service Operations Manager, Dealer Aftersales Manager.