Customer-Focused B2B Collections Specialist (6-Month Contract) Location: Hybrid - Solihull Rate: 14.69 per hour Duration: 6 monthsJoin a fast-paced, supportive team where you''ll play a key role in strengthening customer relationships while helping businesses resolve outstanding balances. This is a fantastic opportunity to develop your skills in customer engagement, problem solving, and financial reconciliation in a B2B environment.Your Role:As a Customer-Focused Collections Specialist, you''ll be the first point of contact for our business clients. Your mission is to deliver outstanding customer service while professionally managing debt recovery. You''ll communicate with clarity, empathy, and confidence-helping customers resolve issues, make payments, and stay informed every step of the way.What You''ll Be Doing:Proactively contact customers to resolve payment issues and arrange payment plans.Deliver exceptional customer service during every interaction, always representing the business with professionalism and care.Monitor and improve debt collection performance against key business targets.Provide regular updates on account status, cash forecasts, and any customer queries or concerns.Analyse high-value and complex accounts to identify the best approach for resolution and payment recovery.Work through customer queries and disputes, ensuring accurate and timely resolution.Manage workload effectively using the Ticket Dashboard, ensuring all service level agreements (SLAs) ar