Job title: 3rd Line AV Support EngineerRole Type: Permanent, Full timeLocation: London Join a dynamic team of AV experts delivering high-quality support services across client environments. This role offers collaboration with cross-functional teams, weekly self-development time, staggered shifts, and opportunities for on-site work. Key Responsibilities:Provide incident, request, change, and problem management support.Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.Monitor systems, escalate issues, and suggest service improvements.Support remote and on-site upgrades and contribute to knowledge sharing.Collaborate with project teams and attend regular reviews and client meetings.Participate in on-call rota and occasional planned on-site support. Required Skills and Experience:2+ years in AV support within a service operations environment.Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).Proven L2-L3 support experience, excellent communication, and problem-solving skills.Ability to manage workloads, work flexibly, and collaborate effectively.