Sales support role in Coventry with a leading technical company - varied, fast-paced, customer-focused. Your new company You''ll be joining a well-established and customer-focused organisation based in Coventry, known for its commitment to delivering high-quality service across multiple sectors, including Plumbing, Air-conditioning and Refrigeration (ACR), Medical, Export, and Engineering. The company fosters a collaborative working environment and values professionalism, accuracy, and continuous improvement. Your new role As a Sales Support Assistant, you''ll be part of a dynamic and busy Sales Support Team, providing administrative and customer service support to the Sales Support Leader and wider business. You''ll be the first point of contact for customer enquiries, responsible for processing sales orders, managing inboxes, liaising with internal departments, and supporting improvement projects. The role requires a high level of accuracy, excellent communication skills, and the ability to work both independently and as part of a team. What you''ll need to succeed Previous experience in a customer-facing role, ideally in an office-based environmentStrong administrative skills with high attention to detail and accuracyProficiency in MS Office, particularly Excel (knowledge of lookups, conditional formatting, and pivot tables is advantageous)Experience using sales order processing systems such as Merlin or similar is highly desirable.Excellent organisational and communicati